HPC CUSTOMER CODE OF CONDUCT
Day to Day Contact
When customers contact us over the telephone, in person, in writing, by email, or via social media we ask that you please:
- Show respect and courtesy to employees at all times
- Treat employees as you would like to be treated yourself
- Assist HPC by providing as much information as possible so that we can make a prompt response or decision
- Allow employees reasonable time to respond to your request
General Conduct
(applicable at all times)
HPC will not tolerate customers or employees:
- Making threats or unreasonable demands towards other customers or employees
- Personally, criticizing any individual, whether they are a customer or an employee
- Discriminating against an employee or customer based on race, color, age, religion, sexual orientation or political beliefs
- Engaging in any form of harassment
- Causing a disturbance in the shop or lobby creating an uncomfortable atmosphere for customers or employees
- Refusing to abide by posted rules or signage concerning city and state regulations
UNACCEPTABLE BEHAVIOR TOWARDS EMPLOYEES OR OTHER CUSTOMERS:
- Using foul, abusive or offensive language (ie: Swearing or remarks that are discriminatory)
- Littering, Smoking, Graffiti or Illegal activity on the Premises
THANK YOU FOR YOUR COOPERATION AND HELPING MAKE HPC A SAFE SPACE
Please note: Multiple Violations May Result In Being Banned
