HOW TO SIGN UP AND USE JANE PAY ACH PAYMENTS FAQS

What is Jane Pay? Jane Pay is an ACH (Automated Clearing House) payment option for shopping at your local dispensary. Jane Pay allows you to make a direct payment using your established bank account. This user-friendly and free-to-use option ensures a safe and reliable transaction experience. Can I link to my credit card or debit card? You cannot link to a credit card or debit card at this time. Your Jane Pay account will link directly to your bank account through ACH. What is Aeropay and why do I need to agree to their terms? Jane has partnered with Aeropay to provide a safe way to link your bank account and pay for cannabis online. You need to agree to both Jane and Aeropay’s terms of service to qualify to use this service. How can I sign up for Jane Pay? Signing up for Jane Pay is simple and requires three easy steps: Join by signing in or creating a Jane account. Link your bank account quickly and safely. Pay for your order by clicking the Jane Pay button at checkout. I’ve used Aeropay before. Am I going to have to set up a new account? If you have already set up your account and linked your bank account to use Aeropay, you will not need to take any actions to start using Jane Pay right away. I’ve used Jane Gold before and already have my bank account linked. Will I have to relink it again? Nope! You are all set and will not need to take any other actions to be able to use Jane Pay. Is my banking information secure? Yes! Nothing changes regarding the security of your account and information. What about my Jane Gold rebates? If you are shopping at a dispensary that offers Jane Gold, you will still be able to follow the same process when making your purchases to qualify for rebates. You will now just be able to use Jane Pay at any dispensary that offers it as a payment method. If you have any other questions about Jane Gold, please check out our FAQs! What does Jane do with personal and bank account information? We take privacy very seriously. Your personal and bank account information will remain secure as part of Jane's privacy policy and Aeropay's privacy policy. Your bank account information will not be shared with any third party other than Aeropay. How do I use Jane Pay online? Add items to your cart as you normally would, then select Jane Pay as your payment method at check-out. After you have completed your pickup or delivery order with the store, our payments partner, Aeropay, will transfer funds from your bank to your destination. Can I use Jane Pay in-store or do I have to shop online? You can use it in stores as well! Please ask your budtender for more information. The budtender will provide you with a QR code or link to complete your purchase. You will follow the steps and authorize your final payment from your phone. Once it's accepted, you are all set! Where is Jane Pay currently available? Jane Pay is available on iheartjane.com and participating cannabis stores’ websites throughout the United States. Is there a Jane Pay app? Jane Pay is web-based and there is no app download required. Can I use it as a payment method right away? Yes! Once you have enrolled and linked your bank, you are ready to make a purchase with Jane Pay. When will the charge for my purchase show in my account? As soon as you pick up/place your order, your payment will begin processing. It’s possible that you may not see the funds deducted from your bank account right away due to bank processing hours. How do I confirm a Jane Pay payment? Once your payment has been processed, you will receive a confirmation email that will list your payment ID and payment amount. You can also view your activity in your Jane profile to confirm successful payments. Please allow time for the payment to appear in your bank. I returned something that I paid for with Jane Pay. When do I get my money back? ACH refunds can take 3-5 business days to process. This is due to standard bank processing and we are unable to expedite the transaction. My payment was declined but I still see a pending charge on my bank statement. What happens now? It can take banks up to 24 business hours to process a declined payment. Once it does, the pending charge will fall off of your statement. If you are still seeing a pending charge after that time frame, please contact the dispensary for more insight. What banks are accepted? Roughly 10,000 banks and credit unions are currently accepted by Jane Pay ACH. If you do not see your bank in the list, you can add your banking information manually. If you are having trouble linking your account, or are receiving a “bank not found” error message, you can follow the steps outlined below. I need help managing or linking my bank account. What should I do? You can fill out this secure form with your banking information which enables our partners at Aeropay to link your bank for you. Once submitted, you will receive confirmation via email within 24-48 business hours that your bank account has been linked. This form is fully encrypted and all information is sent directly to Aeropay. Further, all requested information will only be used for the purpose of linking your Jane Pay and bank accounts, and will not be provided to any third parties. If you do not receive notification within 48 hours of submitting the secure form, or still need any assistance linking or managing your account, please fill out this support request form and our partners at Aeropay will contact you directly for further assistance. What will a Jane Pay payment look like in my bank account? Any payment made via Jane Pay will reflect the name of the business you are paying at in your bank statement. Why has my Jane Pay payment been declined and/or my account been disabled? If you receive an error that your account has been disabled, this is likely due to an outstanding declined payment. If you look at the 'Activity' page in your Jane profile, you will see whether a recent transaction has been declined. Please fill out this form to resolve the issue and have your account re-enabled. There are several reasons why your payment may be declined. Most commonly, it’s because your bank account doesn’t meet the balance requirements for a payment due to insufficient funds or pending transactions. Deposits may appear in your account, but will not be available for transacting until they’ve fully settled. To resolve, you should: Check your Jane Pay activity to ensure there are no previously declined payments Check recent bank activity for any pending transactions Attempt paying a smaller amount Link to a different bank account and try paying again If these actions do not resolve the issue, or there is a previously declined payment, please fill out this form and our partners at Aeropay will be able to assist you. What do I do if I have a problem? If you’re having trouble linking your bank account, need to update your Aeropay profile information, have a question about a declined transaction, or need to inquire about the status of your Aeropay account, please fill out this form and our partners at Aeropay will be able to assist you. Have a different question? Please email support@iheartjane.com and we will respond within 1 business day.

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